FAQ

xbajee 9 FAQ — Security, Account, Deposits and Bonuses

Whether you are new to xbajee 9 or a regular player, you will find answers to any question here. From how to keep your account secure to depositing via bKash and calculating bonus wagering — everything is explained clearly in English.

For ages 21+ bKash · Nagad · Rocket supported Support in Bengali and English SSL encrypted
Stay protected

Security and Privacy

Here you will find answers to questions about what xbajee 9 does to protect your account and money, and how you can stay alert yourself.

xbajee 9 never asks for your OTP, bKash PIN, Nagad PIN or Rocket PIN by phone, email or chat. Anyone asking for this information is a fraudster. Please do not share this information with anyone and immediately let us know via live chat. Keep your mobile banking PIN completely separate and private.

Choose a password of at least 8 characters that combines uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your date of birth, name or simple sequential numbers (such as 123456). Do not use your xbajee 9 password on any other site, and change it regularly.

Yes. xbajee 9 uses SSL encryption technology, which keeps your login details, payment data and personal information secure during transmission. Your information is not sold or shared with third parties beyond what is needed for partnerships. You can find more details in the Privacy Policy.

If you see unfamiliar transactions or login activity on your account, change your password immediately. Then notify the xbajee 9 support team via 24/7 live chat or email. The team will quickly review your account and take the necessary security steps. Wait until the team responds before attempting to reverse any transactions yourself.

Public Wi-Fi networks are generally less secure. To stay safe, log in to xbajee 9 using your own mobile data or a trusted home network. If you must use a public network, be sure to log out after your session and change your password afterwards. This keeps your account and payment details protected.

xbajee 9 does not sell your information. Limited information may be shared with partner organisations where necessary for payment processing and service operation, but only for the purpose of completing your transactions. Please read our Privacy Policy for details.
Account management

Account and Login

From registration to password recovery and updating your details — answers to all common account questions are here.

To register, you need an active mobile number and an email address. After completing registration, you must verify your mobile number via OTP. The minimum age to participate at xbajee 9 is 21. Keep the information you provide accurate and up to date, as it may be verified at the time of withdrawal.

Go to the xbajee 9 login page and click the "Forgot password?" link. Enter your registered mobile number or email address. You will then receive an OTP that you can use to set a new password. If you have trouble with the process, contact the support team via 24/7 live chat.

Yes, it is possible to update personal information. Some changes can be made from account settings, but changing sensitive details such as a mobile number or email may require identity verification. For this type of update, contact the xbajee 9 support team via live chat or email.

No. Under xbajee 9 policy, only one account per person is allowed. If multiple accounts are operated from the same device or the same payment method, those accounts may be closed and the balances forfeited. See the Terms and Conditions page for full details.

For security reasons, xbajee 9 automatically ends a session after a period of inactivity. This can also happen if browser cookies are cleared or if you log in from multiple devices. Using the "Remember me" option will keep the session active longer on trusted devices. If the problem continues, let the support team know.
Payment methods

How to Deposit

Whether you deposit via bKash, Nagad, Rocket or bank transfer, the process at xbajee 9 is straightforward. The most common questions are answered below.

For deposits at xbajee 9 you can use bKash, Nagad, Rocket and bank transfer (such as Dutch-Bangla Bank, Islami Bank, BRAC Bank). The minimum deposit is ৳300 for all methods. Deposits are generally processed quickly.

The minimum deposit at xbajee 9 is ৳300 for all payment methods. Once you deposit this amount, you can start playing slot games and any other game on the site. New players receive a 200% welcome bonus on their first deposit — up to ৳15,000.

Log in to your account, go to the "Deposit" section and select Nagad. Enter the amount and follow the number or reference shown by xbajee 9 to complete the payment from the Nagad app. The amount must be at least ৳300. Never share your Nagad PIN if you receive a suspicious message.

Log in to your xbajee 9 account and choose bKash under the "Deposit" option. Follow the instructions provided by the site to complete the payment through the bKash app or by dialling *247#, and save your transaction ID. The minimum deposit is ৳300. If you have any issues, share the transaction ID in live chat.

Deposits are usually credited quickly. In some cases, bank transfers may take a little longer. If it has not been credited after some time, contact xbajee 9's 24/7 live chat with your bKash or Nagad transaction ID. The support team will review the evidence and resolve the issue promptly.

Withdrawals from xbajee 9 to bKash, Nagad or Rocket are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Bank transfers may take a little longer. If your withdrawal is delayed, notify the support team.
Promotions and rewards

Bonuses and Offers

How the xbajee 9 welcome bonus works, how wagering is calculated and what you need to know about bonus expiry.

xbajee 9 offers a 200% bonus on your first deposit, up to ৳15,000. The bonus amount must be wagered 20 times. Example: if you deposit ৳1,000 you receive a ৳2,000 bonus, your balance becomes ৳3,000 and the wagering requirement is ৳2,000 × 20 = ৳40,000. Only after wagering this amount can you withdraw winnings from the bonus.

Slot game bets generally count in full towards the wagering requirement. Live casino games such as baccarat or roulette may count partially. To find out the contribution of specific games and the full terms, see the bonus section on the Terms and Conditions page. It is a good idea to check this information before you start playing.

No. The xbajee 9 welcome bonus is available once per account — on the first deposit. Attempting to claim the bonus by opening multiple accounts may result in those accounts being closed. Read the Terms and Conditions carefully to understand all the conditions for using the bonus.

Bonuses have a set expiry period. If the wagering requirement is not met within that time, the bonus and any winnings earned from it may be removed. The period starts from the time the bonus is received. For the specific time limit, check the xbajee 9 Terms and Conditions or speak with the support team.

The maximum bonus under xbajee 9's 200% offer is ৳15,000. Example: if you deposit ৳15,200 you will receive ৳15,000 in bonus (capped at the maximum). Your total balance will be ৳30,200. The wagering requirement will be ৳15,000 × 20 = ৳3,00,000. Remember — a bonus is not free money; it must be wagered.

xbajee 9 has four VIP tiers: Bronze (0.2%), Silver (0.4%), Gold (0.6%) and Platinum (0.8%) — each with a weekly cashback rate. Cashback is calculated on the week's net losses. Example: if a Gold member has net losses of ৳20,000 in a week, they will receive ৳20,000 × 0.6% = ৳120 in cashback. See the xbajee 9 VIP page for details.
Need more help?

Talk to us directly

If you cannot find the answer to your question on this FAQ page, the xbajee 9 support team is available at all times to help.

24/7 Live Chat

Click the chat icon on any page of the site. Support is available in Bengali and English — day or night, at any time.

Email Support

For detailed questions or to send documents, contact us by email: [email protected] — We respond in both Bengali and English.

Play responsibly. xbajee 9 is for people aged 21 and above only. Visit our Responsible Gaming page to learn more.